Question 1

Where can I download the ParkAt app

Question 2

I’ve forgotten my password, how do I request a new one?

Accepted Answer

Select the ‘Forgot Password’ button from the login page of the app and enter your email address followed by the ‘Done’ button.  An email will be sent to the nominated address along with a link to reset the password. Follow the link, input a new password and select ‘Set’.

Your password will now have been reset and you will be able to log back into the ParkAt app using your new password.

Question 3

How can I report an issue?

Accepted Answer

Via the menu button, select the ‘Help and Support’ option which can be used to notify Inugo of any issues. However if you are stuck at a barrier or gate it is recommended to contact the operator via the attendant, intercom, or the displayed calling number.

Question 4

Do I need to enter my registration plate to use the ParkAT app?

Accepted Answer

Yes, you will need to enter a registration plate in order to start a parking session.

Question 5

What if I’m using a different car today?

Accepted Answer

You can enter multiple registration plates into the ParkAt app. This is done via the menu and selecting ‘Registration Plates’ then ‘Add a Registration Plate’.

Question 6

Can I pay for parking even if it’s my friends car?

Accepted Answer

Absolutely! Simply enter their registration plate number on your list of plates and select it when you start a session using your account.

Question 7

What if the rates shown in the app are different as to what is displayed at the Car Park?

Accepted Answer

The information in the app is what you'll be charged for.  If the rates posted at the site are different, please email us at info@parkat.co

Question 8

Do I have to pay if I start a session and exit because I couldn’t find a space suitable for my vehicle?

Accepted Answer

Most parking facilities that contain gates or barriers have a short grace period where no charge applies.  This allows you to leave without charge if you are unable to find a suitable space. So long as you exit within the grace period your session would automatically end upon exit via the barrier or gate using the ParkAt app.

On a car park with no gates or barriers it is advisable to only begin your parking session when you have brought the car to a stop in a suitable space.

Question 9

Why is there a padlock symbol on the map instead of the price?

Accepted Answer

The padlock symbol is a visual indicator that it is a private car park and you have access to it. Only users who have been invited to access these car parks will be able to view these on the map overview.

Question 10

What should I do if the ParkAt app won’t open the gate/barrier when trying to enter?

Accepted Answer

Check that the ParkAt app is open, and that there is a green button showing on the screen.  If there is not, the location may not accept the ParkAt app, or it may have been temporarily disabled.  Please take a ticket to enter the car park. If there is a green button showing, but the gate does not open when you press it, take a ticket to enter the car park. After parking, please report the error to us so we can investigate and resolve any issues.

Question 11

Why does the PartAt app display different options to open gate/barriers instead of the usual green or red buttons?

Accepted Answer

If the ParkAt app is being used for access only there is more control for the user to open different gates and barriers depending on the car park configuration. In order to accommodate this, the ParkAt app may display a selection of gates or barriers or different lanes which can be opened. These are often named and will be reflective of what is at the car park to help streamline your access.

Question 12

Why do I see a blue button when I approach a gate/barrier?

Accepted Answer

The blue entry button will only be seen by users when they are part of a private access group. Furthermore, depending on the car park’s configuration if there is a singular gate or barrier that controls the entry and exit of the car park the ParkAt app will display a blue button to open or close this.

Question 13

I accidentally closed the app when a Entry/Exit button appeared, can I still enter or exit?

Accepted Answer

Of course, simply re-open the ParkAt app and if the button does not appear then the ParkAt logo will display in the top of the page. This small logo will pulsate and selecting it will return you to the the option screen that was previously closed. If multiple options are available you can scroll through these to select the required one.

Question 14

Why does it say a credit card may be required to access parking spaces when looking for parking on the app?

Accepted Answer

If the car park charges for parking then you will need a registered credit or debit card (e.g. Visa or Mastercard) in order to gain access, as opening the barrier or gate will begin your paid parking session.

Question 15

I forgot to end my session after I parked in a surface lot! What should I do?

Accepted Answer

In this situation you will need to contact us, email is best: info@parkat.co

Question 16

How can I see my current monthly parking through the app?

Accepted Answer

By selecting ‘Your Parks’ from the menu, it will display where you have current monthly parking or private access sites which you have access to.

Question 17

Can I register more than one credit or debit card?

Accepted Answer

Yes. You can add multiple cards that might be used for different ocassions i.e. personal or business. You will need to chose one card as the "default" card, but you can change which card is actually used when starting a parking session. We only accept Visa, Mastercard, and Amex.

Question 18

How to remove your account

Accepted Answer

Use this guide to remove your account from the ParkAt app.

Step-by-Step Instructions
Open the app and login to the account you wish to delete.
Select "menu"
Select "profile"
Select "delete my account" in the options
Select "delete my Account" to confirm

Question 19

Urgent parking issue

Accepted Answer

If you need immediate assistance while parking, please call our Help Team. NZ: 0800 633 143 AU: 1800 950 615

Question 20

Visit the Help Centre

Accepted Answer

Visit the Help Centre For help with parking, payments, the ParkAt app, invoices or your account, visit:https://www.parkat.co/help

Question 21

Submit a help request

Accepted Answer

Submit a help request Need our team to look into something? Submit a help request here: https://www.parkat.co/contact-us

Frequently Asked Questions

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FAQs